Shop with confidence! We offer a hassle-free 30-day return policy on all purchases. Your satisfaction is our priority.
30-Day Money-Back Guarantee
If you're not completely satisfied with your purchase, return it within 30 days for a full refund or exchange. No questions asked!
30 Days to Return
You have a full month from delivery to decide
Full Refund
Get 100% of your money back, no hidden fees
Easy Exchanges
Swap for a different style or size hassle-free
Our Return Promise
At AUREVIA, we want you to absolutely love your jewelry. If for any reason you're not completely satisfied with your purchase, we make returning or exchanging items simple and stress-free.
We believe in the quality of our premium faith jewelry, and we stand behind every piece we sell. That's why we offer a generous 30-day return window—plenty of time to wear, admire, and decide if it's the perfect fit for you.
✨ Why We Offer 30 Days
We understand that buying jewelry online can be nerve-wracking. Our extended return period gives you peace of mind to try your piece in different settings, outfits, and lighting before making your final decision.
Eligibility for Returns
To be eligible for a return or exchange, your item must meet the following conditions:
Within 30 Days: Items must be returned within 30 days of the delivery date
Unworn Condition: Jewelry must be unworn, undamaged, and in its original condition
Original Packaging: Items must be returned in the original packaging with all tags attached
Proof of Purchase: You must provide your order confirmation or receipt
No Personalization: Custom or personalized items cannot be returned unless defective
⚠️ Non-Returnable Items
Custom engraved jewelry, personalized items, and pieces that show signs of wear or damage cannot be returned. Final sale items are also non-returnable.
How to Return Your Item
Returning your AUREVIA jewelry is quick and easy. Just follow these simple steps:
1
Contact Us
Email us at rayrank956@gmail.com with your order number and reason for return. We'll respond within 24 hours with return instructions.
2
Package Your Item
Carefully package your jewelry in its original box with all tags and materials. Include a copy of your order confirmation.
3
Ship It Back
Use a trackable shipping method and send the package to the address we provide. Keep your tracking number for reference.
4
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
📧 Return Request Email
Please include: Your order number, item(s) you wish to return, reason for return, and whether you want a refund or exchange.
Refund Information
Once your return is received and inspected, we'll send you an email notification. If approved, your refund will be processed automatically.
Processing Time: Refunds are processed within 5-7 business days of receiving your return
Refund Method: Your refund will be issued to the original payment method used for purchase
Bank Processing: Depending on your bank, it may take an additional 3-5 business days to appear in your account
Full Refund: You'll receive 100% of the purchase price—no restocking fees
Shipping Costs: Original shipping fees are non-refundable (unless the item was defective)
💳 Payment Processing
If you haven't received your refund after 10 business days, please check with your bank first, then contact us at rayrank956@gmail.com
Exchanges
Want to try a different style or size? We're happy to help! Exchanges follow the same process as returns.
Same Value: Exchanges are processed for items of equal or greater value
Price Difference: If exchanging for a higher-priced item, you'll pay the difference
Lower Price: If exchanging for a lower-priced item, we'll refund the difference
Processing Time: Exchange items ship within 3-5 business days of receiving your return
Free Exchange Shipping: We cover shipping costs for exchanges (one time per order)
🔄 How to Exchange
Email us at rayrank956@gmail.com with your order number and the item you'd like to exchange for. We'll guide you through the process!
Damaged or Defective Items
We take quality seriously. If you receive a damaged or defective item, we'll make it right immediately.
Contact Us Immediately: Email rayrank956@gmail.com within 48 hours of delivery with photos of the damage
Free Return Shipping: We'll provide a prepaid return label at no cost to you
Priority Processing: Damaged/defective returns are processed within 24-48 hours
Your Choice: Choose between a full refund or a replacement item
No Questions Asked: If it's our fault, we fix it—no hassle, no exceptions
📸 Photo Evidence Required
Please provide clear photos of the damaged item and packaging. This helps us improve our quality control and process your claim faster.
Return Shipping Costs
Understanding who pays for return shipping helps set clear expectations.
Standard Returns: Customer is responsible for return shipping costs
Damaged/Defective Items: We provide a prepaid return label at no cost to you
Exchanges: We cover shipping for the first exchange per order
Use Tracking: Always use a trackable shipping method to ensure safe delivery
Insurance Recommended: Consider insuring valuable returns for your protection
Questions About Returns?
Our customer support team is here to help! Contact us for assistance with returns, exchanges, or any questions about your order.