Lifetime Warranty - AUREVIA

Lifetime Warranty

Your AUREVIA jewelry is protected forever. We stand behind the quality of every piece with our comprehensive lifetime warranty.

∞ LIFETIME PROTECTION

Every AUREVIA piece comes with a lifetime warranty against manufacturing defects. Your jewelry is built to last, and we guarantee it.

Forever Coverage
Warranty never expires—protection for life
Free Repairs
Manufacturing defects repaired at no cost
Easy Claims
Simple email process, quick response time

What Our Warranty Covers

AUREVIA's lifetime warranty is designed to give you complete peace of mind. We use premium materials and expert craftsmanship in every piece, and we stand behind our work.

Your warranty covers any manufacturing defects or issues that arise from normal wear under proper care. This includes:

  • Plating Issues: Peeling, flaking, or discoloration of gold/silver plating due to manufacturing defects
  • Chain Defects: Broken or weak links that fail under normal use
  • Clasp Problems: Malfunctioning clasps or closures
  • Stone Settings: Loose or fallen stones due to poor setting (not from impact)
  • Metal Quality: Tarnishing, brittleness, or cracking due to poor material quality
  • Structural Failures: Any breakage resulting from manufacturing flaws
✅ Quality Promise

If any defect is found to be our fault, we'll repair or replace your jewelry at absolutely no cost to you—no matter how long you've owned it.

What Is NOT Covered

While our lifetime warranty is comprehensive, it does not cover damage caused by external factors or improper care.

  • Normal Wear & Tear: Gradual fading or surface scratches from everyday use over time
  • Physical Damage: Breakage from drops, impacts, crushing, or accidents
  • Chemical Damage: Exposure to harsh chemicals, perfumes, chlorine, or cleaning agents
  • Improper Care: Damage from not following care instructions
  • Lost or Stolen Items: Missing jewelry or theft
  • Third-Party Repairs: Damage from repairs done by non-AUREVIA jewelers
  • Intentional Damage: Deliberate abuse or modification of the jewelry
  • Resized Items: Jewelry altered by other jewelers (voids warranty)
⚠️ Important Notice

To maintain your warranty, always follow our care instructions and avoid exposing your jewelry to harsh conditions. Improper care voids the warranty coverage.

How to Make a Warranty Claim

Filing a warranty claim is simple and straightforward. We've designed the process to be as hassle-free as possible.

📧 Contact Us

Email: rayrank956@gmail.com

Subject Line: "Warranty Claim - [Your Order Number]"

Required Information:

  • Order Number: Found in your confirmation email
  • Purchase Date: When you bought the item
  • Clear Photos: Multiple angles showing the defect or issue
  • Description: Detailed explanation of the problem
  • Your Contact Info: Name, email, and shipping address
⚡ Quick Response

We'll review your claim within 24-48 hours and provide instructions on next steps. Most claims are approved immediately if they meet warranty criteria.

Warranty Process & Timeline

Once your warranty claim is approved, here's what happens next:

Step Timeline Description
1. Claim Review 24-48 hours We evaluate your claim and photos
2. Approval Immediate We send return shipping instructions
3. Return Shipping Customer ships You send the item back to us
4. Inspection 1-2 days We inspect the item upon arrival
5. Repair/Replace 3-7 days We fix or replace your jewelry
6. Return Shipping 5-10 days We ship it back to you (free)
🆓 Free Return Shipping

For approved warranty claims, we provide a prepaid return shipping label. You won't pay a penny for shipping in either direction.

Caring for Your AUREVIA Jewelry

Proper care ensures your jewelry stays beautiful for life and maintains warranty coverage.

DO's:

  • Store Properly: Keep in a jewelry box or pouch when not wearing
  • Clean Gently: Use a soft cloth and mild soap with water
  • Remove Before: Swimming, showering, exercising, or sleeping
  • Apply Last: Put jewelry on after applying makeup, perfume, or lotion
  • Dry Storage: Keep away from moisture and humidity

DON'Ts:

  • No Harsh Chemicals: Avoid bleach, chlorine, or harsh cleaners
  • No Ultrasonic Cleaners: Can damage delicate pieces
  • No Rough Activities: Remove during sports or manual labor
  • No Excessive Force: Don't pull, yank, or stretch chains
  • No Third-Party Repairs: Only AUREVIA should service your jewelry
💎 Pro Tip

Following these care instructions not only keeps your jewelry looking new but also ensures your lifetime warranty remains valid!

Frequently Asked Questions

Q: Does the warranty transfer if I gift the jewelry?

Yes! The warranty stays with the jewelry, not the original purchaser. Just provide the order number when making a claim.

Q: What if I lost my order confirmation?

No problem! Email us at rayrank956@gmail.com with your name and purchase date, and we'll look up your order.

Q: Can I get a replacement if my item is discontinued?

Yes! If the exact item is no longer available, we'll replace it with a piece of equal or greater value from our current collection.

Q: How many times can I use my warranty?

Unlimited! As long as the issues are manufacturing defects, there's no limit to warranty claims.

Q: Do I need to register my warranty?

Nope! Your warranty automatically activates at the time of purchase. Just keep your order confirmation for reference.

Need Warranty Assistance?

Have questions about your warranty or need to file a claim? Our dedicated support team is here to help you every step of the way.

Contact Support